Purchase Options — Cancellation Policy

Some Varadero orders can be placed using a flexible purchase option, such as a Pre-Order. This page explains how to cancel or change those orders. For standard in-stock orders, please see our Refund Policy.

To cancel or change an order, email hola@varaderovision.com with your order number. We currently sell and ship within the United States only.

Pre-Order (ships later)
A pre-order reserves an item that is not yet in stock and ships on the estimated date shown at checkout. You may cancel a pre-order any time before it ships for a full refund. Estimated ship dates can shift; if your date moves significantly, we will email you, and you may cancel for a full refund. Once an item has shipped, our standard Refund Policy applies (10-day returns; prescription lenses are final sale).

Refunds
Approved refunds are issued to your original payment method within 2 business days. For returned items, this is counted from when we receive and inspect your return. Your bank or card issuer may take additional time to post it.