FAQs

What currency are the prices I see on the site?
All prices are shown in US dollars (USD).

I just placed an order, when will it ship?
Orders are processed and shipped within 1–2 business days via FedEx. You'll receive a tracking number by email as soon as your order is on its way. If you don't have tracking after 3 business days, email us at hola@varaderovision.com.

I'm not in love with my order, can it be returned? What if there is an issue?
Yes — we offer a 10-day return policy on stock frames and sunglasses. You have 10 days from delivery to request a return by emailing hola@varaderovision.com; once approved, we'll send a prepaid return label and instructions. Items must be in original condition and packaging (including the protective case), with proof of purchase. Prescription (Rx) lenses are custom-made and final sale — if yours was filled incorrectly, contact us within 10 days and we'll make it right.

Can I cancel my order?
You can cancel at no charge any time before your order ships — email hola@varaderovision.com with your order number. Once an order has shipped, our standard 10-day return policy applies. Pre-orders can be cancelled any time before they ship for a full refund.

I have entered an incorrect address, what do I do now?
Contact us as soon as possible — reply to your order confirmation email or write to hola@varaderovision.com with the correct address. Because we ship within 1–2 business days, we can usually update it if you reach us before your order ships. Once an order has shipped we can't reroute it, but our 10-day return policy still applies.

How long does shipping take?
Free FedEx Ground typically arrives within 3–5 business days after the 1–2 business day processing time. Need it sooner? FedEx 2Day ($19.99) and FedEx Standard Overnight ($29.99) are available at checkout. Every order ships within the United States, fully insured and with tracking included.

How should my glasses fit, and what if they slide or feel tight?
Most "these don't feel right" problems are fitting problems, not frame problems, and any local optician can usually correct them in a few minutes. Our frame fit and care guide, written by our founder (a Florida-licensed optician), walks through six fit checkpoints and explains how to clean and look after acetate and titanium frames.

I have a question that wasn't answered, can you please help?
Absolutely! Email hola@varaderovision.com and we'll be happy to help. For a prompt response, please include your order number and a clear description of how we can assist.